Endorsements

The following endorsements have been provided by SIRAS clients and other professionals in the consumer electronics and reverse logistics industries. For additional references please contact SIRAS @ 425-497-3300 or e-mail us at sales@siras.com

"Through SIRAS.com, Philips has found the first new and effective uniform returns management technology. For the first time ever, Philips and our retailers have access to factual data pertaining to return and warranty/repair policies to help enforce established policies. The consistent data available determines the appropriate disposition of products which are presented for return or repair.

Further, SIRAS has been instrumental in the retailer's ability to improve their customer service support by offering alternatives to their valuable customers. SIRAS makes it possible for a retailer to accommodate customers who do not have a receipt and to streamline the overall returns process by reducing the amount of time it takes to handle each transaction.

Additionally, the same database information supports call center and warranty service management while reducing costs associated with handling returns. Philips is committed to working with its partners to implement this proven solution in the most effective and timely manner possible."

Tony Sciarrotta, Director Product Returns

"As the former President of Casio, Inc. and current board member of C.E.M.A., I have first hand knowledge of the outrageous costs associated with returns in the electronics industry. The POS Electronic Registration system offered by SIRAS is the first solution to come along that takes a significant bite out of manufacturers' and retailers' costs linked to product returns. The beauty of SIRAS is that it can put a stop to return abuses on products ranging from watches to projection televisions."

John J. McDonald, Former President of Casio

"The introduction of electronic registration has been instrumental in controlling our returns cost while maintaining a positive business relationship with our retailing partners. With access to factual data, returns are no longer a gray area that can cause friction between the manufacturer and retailer. The returns process has been simplified and streamlined resulting in fewer reconciliation disputes and improved returns forecasting. Customers also benefit, as this program enables the retailer to reduce excessive and fraudulent returns and their associated cost, thus reducing the price of all products. In today's competitive business climate, SIRAS is a tool that should be included in every manufacturer's arsenal."

George Harrison, V.P. Marketing and Corporate Communications of Nintendo