At the
retailer’s returns desk, instant access to a product’s
purchase history is available through SIRAS’ Serial Number
Lookup feature. The store associate is quickly provided with the
information necessary to complete a returns transaction by following
these simple steps:
1. From the POS register the associate
scans the UPC number on the product being returned
2. The associate then scans the
product’s serial
number
3. Instantaneously, the store associate
receives the disposition of the product
* For instructions to access the serial number
verification demo, please contact us.
Secondary methods to validate a product’s
eligibility for return are accomplished by:
1. Matching
the serial number on the sales receipt to the serial
number on the product
2. Dialing
the SIRAS 800# to access a Voice Response Unit (VRU),
which prompts the sales associate to enter
specific information
