Manufacturer Services Overview

InComm Product Control pioneered and patented product serial number capture, tracking, and return-validation methodologies which enable clients to track products, reduce returns, and obtain unparalleled visibility into the retail marketplace. We help manufacturers improve consumer satisfaction, product quality and product profitability, and reduce shrink and fraud.

Getting Started
Consultation and compliance certification for unique identifier (UID) format, label design, and creation of the "mask"
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OmniTrace™ (Logistics)
Secure storage of complete shipping, destination, and bill of materials data
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OmniTrace™
Comprehensive product and transaction tracking in the InComm Product Control cloud
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ReturnFlex™
Configurable, rules-based engine which allows retailers to process cross-channel returns and maximize the consumer return experience - while limiting returns costs through the use of centrally maintained attributes and algorithms
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Activation Codes
Empower your enterprise with on-demand activation and digital content download codes that uniquely offer customers a risk-free purchase experience
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RTV Agent
Configurable programs for retailers and manufacturers to validate returns based on established terms and conditions and other attributes
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Call Brief
On-demand transaction data for your call center agents to speed calls, improve service quality, and pinpoint warranty eligibility
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Promotion Focus
Record promotional events at the UID level to track and evaluate promotions with greater precision, partnership and reconciliation for the retailer and manufacturer
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Business Intelligence
Dynamic web-based reporting service with user-customizable parameters and exclusive metrics including re-sales, exchanges, aging, industry analytics, and more
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Dynamic Transaction Data
Dynamic data set to view, access and analyze comprehensive product lifecycle transaction information including Sales, Re-sales, and Returns by retailer
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Active Recovery Network
Web-based investigative tool to query product history by UID (serial number) and link information to specific events and cases and to identify gray market or counterfeit goods
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Recall Guardian
Track product recalls by item UID (serial number) and by retailer. Know sell-through exposure and on-shelf counts, prevent sales and facilitate returns or exchanges of recalled items.
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