Active Recovery Network

When it comes to resolving a case, making key connections and proving that a crime has occurred are vital. Active Recovery Network provides secure and easy access to product lifecycle history including manufacturer shipping and retailer transaction records. With InComm Product Control you can quickly discover from where a product was stolen or in what specific transaction at what specific store* fraudulent tender was used to purchase a InComm Product Control-tracked item found in the possession of the perpetrator.

To report an item(s) missing or stolen from your retail location, please email Please include the following information for each item:

  • Store Number
  • Brand
  • 12-Digit UPC (including check-digit)
  • Serial Number
  • Your contact information
Should the item appear anywhere in InComm Product Control's Active Recovery Network, you will be notified immediately.

*Store detail requires retailer approval


Active Recovery Network is a partnership for retailers, manufacturers, and law enforcement agencies to deter, identify and resolve retail crime. InComm Product Control developed and manages this program for authorized users as a public service charging no fees to law enforcement or government agencies for obtaining a log-in or for usage.


  • View complete product history from secure web or mobile app
  • Link suspicious products to specific retailer transactions
  • Recover products to their rightful owner


Easily accessible via a web or mobile application and requires a secure login. A voice response unit (VRU) telephone number is also available if preferred or if internet connectivity is not available.